30-Day Happiness Guarantee.
Combined 5-Year Structural Warranty
1. 5-Year Limited Structural Warranty
Our Promise
We ffer a combined 5-Year Structural Warranty + 30-Day Happiness Guarantee.
1. 5-Year Limited Structural Warranty (Core Guarantee)
What it covers?
Defects in materials and workmanship (e.g., frame cracking, joints failing, fabric tearing under normal use).
What it excludes:
Normal wear and tear, misuse (jumping excessively, outdoor use), damage from improper assembly, or custom modifications.
30-Day Happiness / Satisfaction Guarantee (Risk-Reversal for New Customers)
What it offers:
If the bed doesn’t meet expectations, we will return it for a full refund (minus return shipping if applicable).
Conditions:
• Product must be in original/unused condition (or minimally assembled and clean).
• Customer pays return shipping (common for bulky items like beds).
• Not available on heavily customised items (Custom Name Plaques).
Custom name Plaques:
These are non-returnable (except for defects) because they’re personalised.
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