We ffer a combined 5-Year Structural Warranty + 30-Day Happiness Guarantee.

1. 5-Year Limited Structural Warranty (Core Guarantee)

What it covers?

Defects in materials and workmanship (e.g., frame cracking, joints failing, fabric tearing under normal use).

What it excludes:

Normal wear and tear, misuse (jumping excessively, outdoor use), damage from improper assembly, or custom modifications.

30-Day Happiness / Satisfaction Guarantee (Risk-Reversal for New Customers)

What it offers:

If the bed doesn’t meet expectations, we will return it for a full refund (minus return shipping if applicable).

Conditions:
• Product must be in original/unused condition (or minimally assembled and clean).
• Customer pays return shipping (common for bulky items like beds).
• Not available on heavily customised items (Custom Name Plaques).

Custom name Plaques:

These are non-returnable (except for defects) because they’re personalised.